Refund policy
We want every outfit to fit just right. If something isn't perfect, here's how we'll make it right.
7-day window
You can return or exchange items within 7 days of delivery.
Condition
Items must be unworn and unwashed, with original tags attached.
Free size exchanges
Ordered the wrong size? Send it back and we'll ship the new size free of charge, as long as it's in stock.
Store credit
Returns are refunded as store credit, sent by email as a Brielle Boutique gift card. Store credit never expires.
Final sale items
These items can't be returned or exchanged:
- Hair bows and accessories, for hygiene reasons
- Items marked Sale or Clearance
- Holiday items after the holiday has passed
Gifts
Received a gift? Gift recipients can exchange an item or receive store credit with the order number or gift receipt. We won't tell the buyer.
Damaged or incorrect items
If your order arrives damaged or isn't what you ordered, email us within 3 days of delivery with a photo. We'll send a replacement or a full refund to your original payment method, and we'll cover all shipping.
In-store returns
Returns and exchanges for online orders can also be made in person at Booth 174, Hartville MarketPlace, within the same 7-day window. Bring your order number. Booth purchases follow the same 7-day exchange/store-credit policy.
How to start a return
Email shop@brielleboutique.com with your order number and the item you're returning. We'll reply with instructions. For returns not covered above, return shipping is the customer's responsibility.